Delivery & Returns

We will try our best to make your paint order find its way to you as quickly as possible. Depending on where you are in the UK, some different rules apply, hopefully this page explains everything you need to know.

Delivery Information

All paint orders must be placed by 12pm to be received by the delivery date set out on the checkout page.


All prices include UK delivery.

Colour Cards

These are posted by Royal Mail First Class, or will be included in your paint or sample pot delivery.

Sample Pots

We offer free delivery on all sample pot orders and sample pot only orders are despatched within three working days.

Paint Order Delivery to Mainland UK

Orders received Monday to Friday will be despatched for delivery within 1-3 working days, or the estimated delivery date set on your order, unless there is an event outside our control. If we are unable to meet the estimated delivery date due to such event, we will contact you with a revised estimate. Please be aware, it may take up to 2 days to deliver to some UK postcodes. Orders placed after 12pm and on Saturdays, Sundays and Bank Holidays, will be fulfilled the following working day.

Delivery will be completed when we deliver the product to the address you gave us. Deliveries are made by DPD and you can track your parcel through their online portal.

If no one is available at your address to take delivery, we will either leave the package in a safe place in accordance with your instructions provided during checkout online, or leave you a note and attempt delivery on one additional subsequent day. After this, it is your responsibility to track and arrange delivery or collection of your order for which the courier may make an additional charge direct with you.

Please note, our warehouse and offices are closed on weekends, bank holidays and between Christmas and New Year – despatches and deliveries will not be made during this period.

Deliveries to Channel Islands, IOW, IOM, Scottish Isles, Highlands, Scilly Isles and Overseas

Delivery to the Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands and the Republic of Ireland will all take 2-3 days for delivery from the point of collection.

There is no standard delivery facility operating outside UK and mainland Europe, however if you have a specific request for a destination elsewhere please contact us by email stating the details of your order and delivery destination and we will see what we can do.


If you receive any damaged or incorrect paint we will of course replace this. Due to the nature of paint it may not be possible to offer collection once opened and we would kindly ask you to dispose of it in the correct way.

Regretfully we are unable to accept returns for any other reason, due to the bespoke manufacture of our paint that has been supplied to your exact specification. If you wish to dispute this, please contact us directly.

Please check colour accuracy before applying paint as we are not liable for the cost of redecorating due to application of incorrect colour or the failure to follow manufacturers instructions.

If you wish to discuss your return and refund options, please contact us via our Contact page or call us on​ 0161 430 2007.

How soon will I get my refund?

  • Once your return request been reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.