Delivery & returns

We will try our best to make sure your M&L order finds its way to you as quickly as possible. Depending on where you are in the UK, some different rules apply. Hopefully this page explains everything you need to know.

Delivery information

Our Paint, Wallpaper, Furniture and Accessories are all dispatched from different warehouses so this means your order may be split across separate deliveries. We advise not book decorators until you have received your delivery. Please note, our warehouse and offices are closed on weekends, bank holidays and between Christmas and New Year. Dispatches and deliveries will not be made during this period.

Free delivery

We currently don’t charge for delivery on any of our products.

Paint

Paint orders received Monday to Friday will be despatched for delivery within 1-3 working days on a next day service unless there is an event outside our control. Please be aware it may take up to 2 days to deliver to some UK postcodes. Orders are collected from 10am onwards Monday to Friday. Orders placed on Saturdays, Sundays and Bank Holidays, will be fulfilled the following 1-3 working days.

Wallpapers

Wallpapers are printed to order, please allow up to 7 working days from placing the initial order for your wallpaper to arrive.

Furniture and accessories

Furniture and accessories are sent with our specialist trusted third party carriers to deliver your orders based on delivery location and order size. We aim to deliver to you within 7 working days, stock permitting. We will endeavour to deliver your order in one shipment but reserve the right to deliver in more than one order if we are using alternative delivery methods for more fragile products. Please add an extra 5 working days for large furniture items these will be on pallet deliveries and are made by our carefully selected partner on articulated lorries fitted with tail lifts. You will be contacted to arrange a convenient delivery date. Please ensure that our carriers have suitable access and are able to stop and unload safely. We must be made aware of any delivery restrictions prior to the dispatch of your goods. You are responsible for ensuring that all details are correct as we cannot be held liable for any failed delivery arising from incorrect information which you have provided.

Paint colour cards

Paint colour cards are posted by Royal Mail First Class and can be requested here.

Sample pot orders

Sample pot orders are despatched within three working days via Royal Mail Tracked 24.

Wallpaper samples

Wallpaper samples can be ordered from the wallpaper page, by clicking ‘Order Sample’. They are priced at £2 per sample and these will be posted via Royal Mail 1st class.

Deliveries outside mainland UK

Regretfully we are not able to dispatch orders for Paint, Furniture or Accessories outside mainland UK due to transportation issues. For this reason, our website will only accept orders from mainland UK postcodes. If you have an order request for wallpaper for a destination elsewhere please contact us by email stating the details of your order and delivery destination and we will see what we can do.

Returns

Paint and wallpaper

If you receive any damaged or incorrect goods, we will of course replace these. Regretfully we are unable to accept returns for any other reason, due to the bespoke manufacture of our products including paint and wallpaper which are mixed and printed to your exact specification.

Please check colour accuracy before applying paint as we are not liable for the cost of redecorating due to application of incorrect colour or the failure to follow manufacturer’s instructions. Due to the nature of paint, it may not be possible to offer collection once opened and we would kindly ask you to dispose of it in the correct way.

For wallpaper if you notice any issues or defects with your wallpaper please stop hanging immediately and do not hang more than 3 lengths, and please send images of the defective paper and label to enquiries@mandlpaints.com. Hanging costs can unfortunately not be reimbursed.

Furniture and accessories

In order to process your return request as quickly and efficiently as possible, please follow the procedures below. Procedure to request a return: email enquiries@mandlpaints.com within 5 working days. Provide your name, postal code, date of delivery, invoice number, item code, item name, quantity, any comments and if you are requesting a replacement or credit. Also advise the reason for return: Damaged in transit/Manufacturing fault/Processing error. Ensure you attach all photographic evidence. Once we receive your request, you will automatically receive a confirmation email which will include your reference ID number. Please reply to this email for any updates regarding your request. It is the customer’s responsibility to check delivery for damages and shortages and to mark the carrier POD accordingly. We will only accept goods returned in original packaging. Glass or mirrored items must be packaged securely and clearly labelled.

All damaged goods or discrepancies must be notified in writing, email enquiries@mandlpaints.com within 5 working days, including photographs of any damage or quality concerns to be eligible for a replacement, credit or discount. It is the Customer’s responsibility to thoroughly check the goods within a reasonable time scale. The team will advise whether to return the faulty merchandise or to dispose of it. Claims after the fifth working day will not be considered. Claims made outside the above time limits will not be considered. Please state clearly if you require a replacement or credit note. If a replacement item is out of stock, we will keep the item on order until stock arrives. We require photographic evidence of all damages and faults before we can agree to arrange a credit or replacement order. Customers must contact M&L via enquiries@mandlpaints.com. M&L will process all claims within 10 working days of collection. Our carriers will only uplift items authorised by M&L.

If you wish to discuss your return and refund options, please contact us via our Contact page or call us on 0161 430 2007.

How long do refunds take?

Once your return request been reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.