Delivery information
Our paints and wallpapers are all dispatched from different warehouses so this means your order may be split across separate deliveries. We advise not book decorators until you have received your delivery. Please note, our warehouse and offices are closed on weekends, bank holidays and between Christmas and New Year. Dispatches and deliveries will not be made during this period.
Free delivery
We currently don’t charge for delivery on any of our products.
Paint
Paint orders received Monday to Friday will be despatched for delivery within 1-3 working days on a next day service unless there is an event outside our control. Please be aware it may take up to 2 days to deliver to some UK postcodes. Orders are collected from 10am onwards Monday to Friday. Orders placed on Saturdays, Sundays and Bank Holidays, will be fulfilled the following 1-3 working days.
Wallpapers
Wallpapers are printed to order, please allow up to 7 working days from placing the initial order for your wallpaper to arrive.
Paint colour cards
Paint colour cards are posted by Royal Mail First Class and can be requested here.
Sample pot orders
Sample pot orders are despatched within three working days via Royal Mail Tracked 24.
Wallpaper samples
Wallpaper samples can be ordered from the wallpaper page, by clicking ‘Order Sample’. They are priced at £2 per sample and these will be posted via Royal Mail 1st class.
Deliveries outside mainland UK
Regretfully we are not able to dispatch orders for paint outside mainland UK due to transportation issues. For this reason, our website will only accept orders from mainland UK postcodes. If you have an order request for wallpaper for a destination elsewhere please contact us by email stating the details of your order and delivery destination and we will see what we can do.
Returns
Paint and wallpaper
If you receive any damaged or incorrect goods, we will of course replace these. Regretfully we are unable to accept returns for any other reason, due to the bespoke manufacture of our products including paint and wallpaper which are mixed and printed to your exact specification.
Please check colour accuracy before applying paint as we are not liable for the cost of redecorating due to application of incorrect colour or the failure to follow manufacturer’s instructions. Due to the nature of paint, it may not be possible to offer collection once opened and we would kindly ask you to dispose of it in the correct way.
For wallpaper if you notice any issues or defects with your wallpaper please stop hanging immediately and do not hang more than 3 lengths, and please send images of the defective paper and label to enquiries@mandlpaints.com. Hanging costs can unfortunately not be reimbursed.
How long do refunds take?
Once your return request been reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.